SOLUZIONI:
Across:1. receiver 2. diary 3. line; 6. voicemail
Down:1. speakerphone; 4. receiver; 5. directory; 7. mobile
martedì 13 marzo 2007
domenica 11 marzo 2007
Conversation 1: Taking a message
Operator: Hello, JORDAN and Sons, How can I help you?
Bob: This is Bob Gilliard. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Liz: Lynn Malton's office, Liz speaking.
Bob: This is Bob Gilliard calling, is Lynn in?
Liz: I'm afraid she's out at the moment. Can I take a message?
Bob: Yes, Could you ask her to call me at 212 456-6657. I need to talk to her about the Jazz line, it's urgent.
Liz: Could you repeat the number please?
Bob: Yes, that's 212 456-6657, and this is Bob Gilliard.
Liz: Thank you Mr. Gilliard, I'll make sure Lynn gets this asap.
Bob: Thanks, bye. Liz: Bye.
Hold on = attenda prego
Put you through = glielo passo
To be in = essere a lavoro (dentro casa)
Return someone’s call = rispondere alla chiamata
Call somebody back = richiamare qualcuno
Put you through = glielo passo
To be in = essere a lavoro (dentro casa)
Return someone’s call = rispondere alla chiamata
Call somebody back = richiamare qualcuno
SAYING WHO YOU ARE: this is…from …; this is…speaking
THE REASON FOR YOUR CALL: I’d like to speak to Mr…, please. ; I’m calling about ….. ;
Could I have your HR department please?; The reason I’m calling is…; I’m returning his/her call…; May I speak to John Berry, please, I’m his sister.
Could I have your HR department please?; The reason I’m calling is…; I’m returning his/her call…; May I speak to John Berry, please, I’m his sister.
giovedì 8 marzo 2007
THE INTERNATIONAL ALPHABET
Così come in Italiano usiamo B di Cologna o C di Como in inglese si usa lo “spelling” ma quando la comunicazione è disturbata si usa l’alfabeto internazionale.
A for ALPHA N for NOVEMBER
B for BRAVO O for OSCAR
C for CHARLIE P for PAPA
D for DELTA Q for QUEBEC
E for ECHO R for ROMEO
G for GOLF T for TANGO
H for HOTEL U for UNIFORM
I for INDIA V for VICTOR
J for JULIET W for WHISKY
K for KILO X for X-RAY
L for LIMA Y for YANKEE
M for MIKE Z for ZULU
A for ALPHA N for NOVEMBER
B for BRAVO O for OSCAR
C for CHARLIE P for PAPA
D for DELTA Q for QUEBEC
E for ECHO R for ROMEO
G for GOLF T for TANGO
H for HOTEL U for UNIFORM
I for INDIA V for VICTOR
J for JULIET W for WHISKY
K for KILO X for X-RAY
L for LIMA Y for YANKEE
M for MIKE Z for ZULU
giovedì 1 marzo 2007
VOCABOLARIO AL TELEFONO
Answering machine (UK answerphone) -Segreteria telefonica
Appointment - Appuntamento
Bad line -Linea disturbata
Call - Chiamare
Catch something - Capire qualcosa
Connect - Mettere in linea/contatto
Country code - Prefisso nazionale
Dial - Digitare, comporre
Dialling code (US area code) -Prefisso telefonico locale
Directory (or phone book) -Elenco abbonati
Disconnected - Cadere la linea o essere scollegata
Engaged (US busy) - Occupato
Engaged tone - Segnale di linea occupata
Extension -Interno
Give somebody a ring - Fare un colpo di telefono
Hang up - Riagganciare
Headset - Cuffia o ricevitore
Home number -Numero di casa
Landline -Linea di terra (telefono fisso)
Leave a message -Lasciare un messaggio
Mobile phone (US cell phone) -Telefono cellulare
Office number -Numero dell’ufficio
Payphone -Telefono pubblico
Put down the phone -Riattaccare
Put somebody on hold -Mettere qualcuno in attesa
Receiver-Cornetta, ricevitore
Return somebody’s call -Rispondere alla chiamata di qualcuno
Ring -Squillare
Screen calls -Filtrare le chiamate
Speak up -Parlare a voce più alta
Speakerphone -Apparecchio vivavoce
Spell something -Sillabare qualcosa
Switchboard -Centralino
Teleconference call -Chiamata in Teleconferenza
Tone -Suoneria
Answering machine (UK answerphone) -Segreteria telefonica
Appointment - Appuntamento
Bad line -Linea disturbata
Call - Chiamare
Catch something - Capire qualcosa
Connect - Mettere in linea/contatto
Country code - Prefisso nazionale
Dial - Digitare, comporre
Dialling code (US area code) -Prefisso telefonico locale
Directory (or phone book) -Elenco abbonati
Disconnected - Cadere la linea o essere scollegata
Engaged (US busy) - Occupato
Engaged tone - Segnale di linea occupata
Extension -Interno
Give somebody a ring - Fare un colpo di telefono
Hang up - Riagganciare
Headset - Cuffia o ricevitore
Home number -Numero di casa
Landline -Linea di terra (telefono fisso)
Leave a message -Lasciare un messaggio
Mobile phone (US cell phone) -Telefono cellulare
Office number -Numero dell’ufficio
Payphone -Telefono pubblico
Put down the phone -Riattaccare
Put somebody on hold -Mettere qualcuno in attesa
Receiver-Cornetta, ricevitore
Return somebody’s call -Rispondere alla chiamata di qualcuno
Ring -Squillare
Screen calls -Filtrare le chiamate
Speak up -Parlare a voce più alta
Speakerphone -Apparecchio vivavoce
Spell something -Sillabare qualcosa
Switchboard -Centralino
Teleconference call -Chiamata in Teleconferenza
Tone -Suoneria
TELEPHONING IN ENGLISH
As the world is turning global we are using English as the medium to communicate with other countries. More often than not, in business culture we are asked to team up [1] with people abroad[2]! How do you handle[3] it?
Even the most fluent speakers of English may find telephoning a great source[4] of stress due to the unpredictability factor. But, there are situations where you cannot avoid it. For example when you need an immediate feedback, or when you need to consult someone before you take some action.
Let’s go over the basics of telephoning:
1) OPENING
2) INFORMATION TRANSFER
3) CLOSING
Opening
Politeness[5] is key in business culture! You should start a phone conversation by greeting[6] your interlocutor, then, after some questioning on his/her well-being (“how are you” or “how are things”), you should check that you are not disturbing or interrupting (“Are you free for a few minutes”). The next step will be to explain the reason for your call (“I’m just checking your availability for a meeting …”). If your interlocutor says that he/she is not available[7] ask them to call back or tell them that you’ll call back. Avoid the temptation to continue the conversation by saying “I just briefly[8] wanted…”, it is really annoying[9]!
Information transfer
Preparation of your speech[10] is fundamental here. Try to gather up[11] all information that you may need or could come up[12] during the conversation. So if you are asking for information, take notes of all the points that you need to discuss. The same applies, if you are giving information.
Due to [13] possible misunderstandings[14] arising[15] from poor knowledge[16] of English, make sure you confirm information or actions before you pass on[17] to the next point.
Be aware [18] of false friends such as:
v “conveniente” is not “convenient”. “Convenient” means “quando fa.. o con comodo”, therefore if you want to say “puoi mandarmi le informazioni con comodo” “you should say “send me your information when it’s convenient for you” and not “…when it is comfortable for you…”.
v “annoy” is not “annoiare”. “Annoy” means “irritare”.
v “occur” is not “occorrere”. “Occur” means “succedere, capitare ”.
v “eventually” is not “eventualmente”. “Eventually” means “infine; finalmente”.
v “so far” is not “così lontano”. “So far” means “fino ad oggi”.
v English say “I don’t mind!” instead of “It’s the same for me” .
To avoid these tricky[19] expressions, listen to and copy native speakers and then use the same words.
Finally, sometimes Italian speakers sound a little too direct in English. You should try to introduce some “would” and “could” here and there. For example “I’d like to speak to Richard Deans” and not “I want to speak to …”. “Could you say that again, please?” and not “Say that again”.
Closing
Make a final positive comment such as “if you could send it today, that would be fantastic.” And express your thanks “thank you for your help”. Finally say goodbye.
In the next few pages you’ll find some basic conversations. Try to practise them on your own [20] or with your colleagues and don’t forget to post us your feedback in the community!
Negli allegati trovi un’accurata lista di vocaboli relativi al “telefono e telefonare”; un elenco dei “Phrasal Verbs più usati in questo contesto” con relativo esempio e traduzione ed alcuni consigli su come costruire il tuo messaggio in “Strutturare il pensiero” ed in “Esprimere Opinioni”….
[1] Team up = far squadra con
[2] Abroad = all’estero
[3] Handle = gestire
[4] Source = fonte
[5] Politeness = cortesia, educazione
[6] Greeting = salutando
[7] Available = disponibile
[8] Briefly = brevemente
[9] Annoying = irritante
[10] Speech = discorso
[11] Gather up = raccogliere, mettere insieme
[12] Come up =venir fuori, presentarsi
[13] Due to = causa di
[14] Misunderstandings = equivoci
[15] Arising = (qui) provocati
[16] Poor knowledge = cattiva o mediocre (talvolta anche “insufficiente”) conoscenza
[17] Pass on = proseguire, passare a…
[18] Be aware of = fate attenzione
[19] Tricky = ingannevole
[20] On your own = per conto vostro, da soli
As the world is turning global we are using English as the medium to communicate with other countries. More often than not, in business culture we are asked to team up [1] with people abroad[2]! How do you handle[3] it?
Even the most fluent speakers of English may find telephoning a great source[4] of stress due to the unpredictability factor. But, there are situations where you cannot avoid it. For example when you need an immediate feedback, or when you need to consult someone before you take some action.
Let’s go over the basics of telephoning:
1) OPENING
2) INFORMATION TRANSFER
3) CLOSING
Opening
Politeness[5] is key in business culture! You should start a phone conversation by greeting[6] your interlocutor, then, after some questioning on his/her well-being (“how are you” or “how are things”), you should check that you are not disturbing or interrupting (“Are you free for a few minutes”). The next step will be to explain the reason for your call (“I’m just checking your availability for a meeting …”). If your interlocutor says that he/she is not available[7] ask them to call back or tell them that you’ll call back. Avoid the temptation to continue the conversation by saying “I just briefly[8] wanted…”, it is really annoying[9]!
Information transfer
Preparation of your speech[10] is fundamental here. Try to gather up[11] all information that you may need or could come up[12] during the conversation. So if you are asking for information, take notes of all the points that you need to discuss. The same applies, if you are giving information.
Due to [13] possible misunderstandings[14] arising[15] from poor knowledge[16] of English, make sure you confirm information or actions before you pass on[17] to the next point.
Be aware [18] of false friends such as:
v “conveniente” is not “convenient”. “Convenient” means “quando fa.. o con comodo”, therefore if you want to say “puoi mandarmi le informazioni con comodo” “you should say “send me your information when it’s convenient for you” and not “…when it is comfortable for you…”.
v “annoy” is not “annoiare”. “Annoy” means “irritare”.
v “occur” is not “occorrere”. “Occur” means “succedere, capitare ”.
v “eventually” is not “eventualmente”. “Eventually” means “infine; finalmente”.
v “so far” is not “così lontano”. “So far” means “fino ad oggi”.
v English say “I don’t mind!” instead of “It’s the same for me” .
To avoid these tricky[19] expressions, listen to and copy native speakers and then use the same words.
Finally, sometimes Italian speakers sound a little too direct in English. You should try to introduce some “would” and “could” here and there. For example “I’d like to speak to Richard Deans” and not “I want to speak to …”. “Could you say that again, please?” and not “Say that again”.
Closing
Make a final positive comment such as “if you could send it today, that would be fantastic.” And express your thanks “thank you for your help”. Finally say goodbye.
In the next few pages you’ll find some basic conversations. Try to practise them on your own [20] or with your colleagues and don’t forget to post us your feedback in the community!
Negli allegati trovi un’accurata lista di vocaboli relativi al “telefono e telefonare”; un elenco dei “Phrasal Verbs più usati in questo contesto” con relativo esempio e traduzione ed alcuni consigli su come costruire il tuo messaggio in “Strutturare il pensiero” ed in “Esprimere Opinioni”….
[1] Team up = far squadra con
[2] Abroad = all’estero
[3] Handle = gestire
[4] Source = fonte
[5] Politeness = cortesia, educazione
[6] Greeting = salutando
[7] Available = disponibile
[8] Briefly = brevemente
[9] Annoying = irritante
[10] Speech = discorso
[11] Gather up = raccogliere, mettere insieme
[12] Come up =venir fuori, presentarsi
[13] Due to = causa di
[14] Misunderstandings = equivoci
[15] Arising = (qui) provocati
[16] Poor knowledge = cattiva o mediocre (talvolta anche “insufficiente”) conoscenza
[17] Pass on = proseguire, passare a…
[18] Be aware of = fate attenzione
[19] Tricky = ingannevole
[20] On your own = per conto vostro, da soli
WELCOME/BENVENUTI
Questo è il testo introduttivo del mio blog
in inglese:
Effective communication is essential for the success of any modern organization. There are many different forms of communication when you are doing business abroad: meetings, letters, emails, newsletters, webcasts and of course telephone conversations.
Employees need to be familiar with all these different media and have to be competent in using them. In this document we look at telephoning and provide some guidelines on how to use it effectively. Moreover you will find some suggestions on when to use telephoning appropriately.
Yet there is room for improvement! You should consider this document as the starting point for discussion. Therefore all your suggestions, stories based on your personal experience and tips are welcome!
in italiano:
La comunicazione efficace è essenziale per il successo di un’azienda moderna. Ci sono molte e svariate forme di comunicazione quando si fanno affari all’estero: riunioni, lettere, email, newsletter, comunicazioni web e naturalmente le conversazioni telefoniche.
E’ necessario che il personale abbia dimestichezza con i vari mezzi di comunicazione e che sia in grado di usarli con competenza. In questo documento tratteremo la conversazione telefonica e cercheremo di fornirvi alcune linee guida su come praticarla efficacemente. Troverete, inoltre, alcuni suggerimenti su quando è appropriato usarla.
Ma si può fare di meglio! Cerchiamo di considerare questo documento come spunto per i vostri interventi. Perciò tutti i vostri suggerimenti, i vostri racconti basati sull’esperienza personale ed i consigli saranno benvenuti!
Effective communication is essential for the success of any modern organization. There are many different forms of communication when you are doing business abroad: meetings, letters, emails, newsletters, webcasts and of course telephone conversations.
Employees need to be familiar with all these different media and have to be competent in using them. In this document we look at telephoning and provide some guidelines on how to use it effectively. Moreover you will find some suggestions on when to use telephoning appropriately.
Yet there is room for improvement! You should consider this document as the starting point for discussion. Therefore all your suggestions, stories based on your personal experience and tips are welcome!
in italiano:
La comunicazione efficace è essenziale per il successo di un’azienda moderna. Ci sono molte e svariate forme di comunicazione quando si fanno affari all’estero: riunioni, lettere, email, newsletter, comunicazioni web e naturalmente le conversazioni telefoniche.
E’ necessario che il personale abbia dimestichezza con i vari mezzi di comunicazione e che sia in grado di usarli con competenza. In questo documento tratteremo la conversazione telefonica e cercheremo di fornirvi alcune linee guida su come praticarla efficacemente. Troverete, inoltre, alcuni suggerimenti su quando è appropriato usarla.
Ma si può fare di meglio! Cerchiamo di considerare questo documento come spunto per i vostri interventi. Perciò tutti i vostri suggerimenti, i vostri racconti basati sull’esperienza personale ed i consigli saranno benvenuti!
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